Special assistance
Special assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a special assistance coordinator will contact you before your flight to ensure necessary medical paperwork requirements or requests are complete.
Request special assistance during booking
Choose "special assistance required" when filling out your passenger details to:
- Request wheelchair service
- Request individual assistance if you have a hearing, vision, cognitive or developmental disability
- Notify us you’re traveling with electronic medical devices or a service animal
How to contact special assistance
Call us
800-433-7300 (Reservations)
Dial 711 to be connected through the National Relay Service
Send us your request online
Contact American's disability team
Call us if you had a special-assistance issue on a previous trip
800-892-3624